Welcome to Our Help Site

• I can't sign into my account.
• Site won’t let me check out — what now?
• Trouble accessing the website or website not performing correctly
• What is your privacy policy?
• Why isn’t my discount working?

• Didn’t get tracking — how to check?
• European Delivery After Brexit
• How long does dispatch take?
• I missed my delivery, what happens now?
• Is my order subject to a customs charge?
• What are your delivery services and charges for the UK?
• What are your international delivery charges?

See all articles in Delivery →

• Are returns free?
• Can I exchange an item?
• Can I return sale items?
• Do I need to return a free gift?
• How do i return an item?
• How long does it take to process my refund/ exchange?
• I’ve posted an item back to you but you haven’t received it, what do i do?

See all articles in Returns & Refunds →

• Footwear Care Guide
• How do I look after my Peaceful kit?

• How do I earn or spend loyalty points?
• Peace Society FAQs
• What’s the Peace Society all about?

• Can I shop as a guest?
• Forgot your password — how do I reset it?
• Need to update your email or shipping address?

• Can I use a gift card more than once?
• Do you offer gift cards?
• How do I use a gift card at checkout?

• Can I cancel or change my order after placing it?
• Do you offer a VAT discount to non-EU customers?
• How do I place an order?
• Why didn’t I get an order confirmation email?

• Got the wrong item — what do I do?
• Item arrived damaged — what now?
• Part of my order didn’t arrive — help!

• Can I use PayPal, Apple Pay, or Klarna?
• Is my payment info safe?
• What payment methods do you take?

• Can I stack multiple promo codes?
• How do I use my discount code?
• Missed applying your code — can you still add it?

• How do I measure for a perfect fit?
• Not sure between sizes — what next?
• Why does sizing vary across items?

• Do you make limited editions?
• Will this sell-out piece restock?

• Do you offer wholesale or trade accounts?
• How do I apply for a wholesale account?