Delivery

  • European Delivery After Brexit

    As you may be aware the UK has left the EU but we are still shipping to all 27 EU destinations. What does this mean for you and what you need to know about how PH are handling this. Standard shipping costs are fixed for all EU destinations and will be £11.95. EU DELIVERIES tax and duty paid by...
  • I missed my delivery, what happens now?

    UK CUSTOMERS: Next Day Service & Saturday Delivery Service You will receive an email and/ or text notification from our courier giving you a wide range of delivery options so the responsibility to organise a convenient time/ location for your delivery is yours. Delivery with this service wi...
  • Is my order subject to a customs charge?

    For more information about shipping into the EU after Brexit please follow this link - European Delivery After Brexit. If you are in a country outside of the EU you may be subject to a customs charge. We have no control over these charges and it is the responsibility of the recipient to pay thes...
  • Royal Mail Strike Action

    Royal Mail have planned STRIKE ACTION on 24,25,30th November & 1st December. This industrial action means that Standard Delivery and Free Delivery orders placed on these dates may experience be delays, although we are working hard to ensure we still hit the best delivery dates possible. Thes...
  • What are your delivery services and charges for the UK?

    If you live on the UK mainland (excluding the scottish highlands) our delivery services and charges are as follows: Free - free standard UK delivery available on orders of £50 and over. £3.95 - standard UK delivery (3-5 working days) £5.95 - next working day delivery (orders placed before 3pm, m...
  • What are your international delivery charges?

    Depending on your location the charges applicable are as follows: £11.95 - standard european delivery (3-5 working days). £12.95/ £19.95 - standard worldwide delivery (5-10 working days). £14.95/ £22.95 - express european delivery (1-3 working days) £16.95/ £29.95 - express worldwide delivery (1...
  • Why is my parcel delayed?

    We dispatch your parcel as quickly as we can and our delivery partners aim to deliver within the specified timeframes for the services that you have paid for. However, there are certain circumstances which are beyond all reasonable control – these include but are not limited to: delays at customs...