Why is my parcel delayed?

We dispatch your parcel as quickly as we can and our delivery partners aim to deliver within the specified timeframes for the services that you have paid for. However, there are certain circumstances which are beyond all reasonable control – these include but are not limited to: delays at customs clearance, industrial action, road incidents, air incidents, incidents at sea, disruption at major ports/ airports/ transport hubs, weather, acts of god, acts of terror, acts of war.

You can now track your shipping by logging into your account here or going to the log-in/account page.