Peaceful Hooligan Delivery and Returns Policy

Welcome to Peaceful Hooligan! We strive to ensure that your shopping experience with us is smooth and hassle-free. Below, you'll find detailed information about our delivery and returns policy for both UK and international customers. If you have any queries, please don't hesitate to reach out to us through our website at ph-2020.myshopify.com.

UK Customers

Next Day Service & Saturday Delivery Service

• Delivery Process: You will receive an email and/or text notification from our courier, providing various delivery options. It is your responsibility to organize a convenient time/location for delivery.
• Delivery Attempts: Our courier will attempt delivery twice. A signature is required upon receipt.
• Charges for Re-Delivery: If the parcel is returned to us, a next day delivery charge of £5.95 plus the return to sender fee will apply before we re-send the parcel.

Standard Delivery & Free Delivery Services

• Delivery Process: Our delivery partner will attempt delivery once. If unavailable, a calling card will be left, and the parcel will be held at the local depot for 4 days before being returned to us.
• Charges for Re-Delivery: A standard delivery charge of £4.95 plus the return to sender fee will apply if the parcel is returned to us.
• Refunds: If a refund is requested, we will deduct the return to sender fee, customs/re-delivery charges, and a standard delivery charge if free shipping was initially provided.

International Customers

• Delivery Process: You will receive an email notification with tracking details. Ensure someone is available to receive the parcel at the provided address.
• Delivery Attempts: Our delivery partner will attempt delivery once. If unavailable, the parcel will be sent to the local depot and returned to us after 4 days.
• Charges for Re-Delivery: A standard delivery fee of £8.95/£12.95 plus the return to sender fee and any customs fees will apply if the parcel is returned to us.
• Refunds: Deductions will include the return to sender fee, customs/re-delivery charges, and a standard delivery charge if free shipping was initially provided.

Important Notes

• No Refunds on Postage: We do not refund postage costs for parcels returned due to unavailability.
• Accurate Information: Ensure accurate contact and delivery details are provided, and someone is available to receive the parcel.
• No Exceptions: Our policy is strictly enforced with no exceptions.

Damaged or Missing Parcels

• Damaged Parcels: Notify us within 14 days with photographs of the packaging and/or damage to products.
• Missing Parcels: If the parcel shows as delivered but not received, contact us within 14 days of the delivery notification for investigation.
• Claims: Failure to report issues within 14 days means claims cannot be processed.

Thank you for choosing Peaceful Hooligan. We are committed to providing you with quality service and appreciate your understanding of our policies. For any further assistance, visit us at ph-2020.myshopify.com.