Peaceful Hooligan Returns Policy
At Peaceful Hooligan, we aim to provide our customers with a seamless shopping experience. However, we understand that sometimes returns are necessary. Below, you'll find important information regarding our returns policy to ensure a smooth process.
Using Our Returns Portal: SWAP
If you have used our returns portal, SWAP, and purchased a Royal Mail returns label, please reach out to us at our contact email. We will liaise with Royal Mail and SWAP to determine the best course of action for your return.
Responsibility for Return Shipping
When returning items, it is your responsibility to cover the shipping costs. We highly recommend using a tracked and signed-for service to ensure your parcel reaches us safely. Please note that Peaceful Hooligan cannot be held responsible for items that do not arrive at our facility. If your parcel is lost in transit, you will need to contact your chosen delivery provider with your tracking information to locate it or initiate a claim.
Customs Documentation
For international returns, it is crucial that all customs documents and declarations are filled out accurately. Peaceful Hooligan will not cover any customs fees required to release your parcel. Our delivery partner will hold your parcel for 21 calendar days. If the parcel is not claimed within this period, it will be returned to you.
Important Considerations
- Delivery Address: Ensure your courier can deliver to a PO Box, as we do not provide alternative addresses.
- Tracking: Always use a service that offers tracking to avoid any issues with lost parcels.
- Communication: We are unable to obtain sender information from our delivery partners, so please ensure all your contact details and return information are correctly included in your parcel.
For further assistance, please visit our website at https://peacefulhooligan.co.uk/ or contact us directly through our support email.
Thank you for choosing Peaceful Hooligan. We appreciate your understanding and cooperation in adhering to our returns policy.