Returns & Refunds
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Do I need to return a free gift?
Free gifts are available with orders online - the gifts are issued once the order value goes over a price threshold (threshold value varies for the different gifts offered). If products are subsequently returned from the order and the order value drops below the price threshold for the gift, it ... -
To start a return please follow link https://returnsportal.co/r/peacefulhooligan You have 30 calendar days in which to return an item to us. It is your responsibility to ensure that all necessary customs documents and declarations are completed correctly so that your parcel clears uk customs. we ...
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How long does it take to process my refund/ exchange?
We endeavour to action your request for a refund/exchange within 48 hours of receiving your parcel. however, it may take up to 10 working days to process your request during busy periods. If you have returned an item for an exchange you will receive an email notification with your new item on ... -
I’ve posted an item back to you but you haven’t received it, what do i do?
It is your responsibility to pay for returned items and we recommend that you use a tracked and signed for service. we cannot accept responsibility for items that have been posted by you but have not reached us. we will not be able to contact couriers/ mail service providers on your behalf to loc... -
What do i need to know about returning items to you?
All items returned to us must be in the original condition and packaging in which they were sold, with all original tags attached and folded up and in the original plastic bag. When trying on clothing, please ensure that you are not wearing any fragrance or deodorant that may leave a scent or mar... -
What happens when I’ve paid using some points and I want a refund?
If your order was made using points and you return it for a refund, the points used will be added back to the account. If points were also earned on the order that is being refunded, they will be canceled when the refund is processed.