Returns & Refunds

  • Do I need to return a free gift?

    Free gifts are available with orders online - the gifts are issued once the order value goes over a price threshold (threshold value varies for the different gifts offered). If products are subsequently returned from the order and the order value drops below the price threshold for the gift, it ...
  • Download a returns form

    The back of your invoice should have a returns form printed on it. If you have discarded your invoice or not received the return form you can download and print one here.
  • How do i return an item?

    You have 14 calendar days in which to return an item to us. you will receive an invoice with your parcel and on the reverse of this is the returns form. you will need to fill this in accurately with your name, order number, order date and the item you are returning (item description, colour, size...
  • How long does it take to process my refund/ exchange?

    We endeavour to action your request for a refund/exchange within 48 hours of receiving your parcel.  however, it may take up to 10 working days to process your request during busy periods. If you have returned an item for an exchange you will receive an email notification with your new item on ...
  • I’ve posted an item back to you but you haven’t received it, what do i do?

    It is your responsibility to pay for returned items and we recommend that you use a tracked and signed for service. we cannot accept responsibility for items that have been posted by you but have not reached us. we will not be able to contact couriers/ mail service providers on your behalf to loc...
  • What do i need to know about returning items to you?

    All items returned to us must be in the original condition and packaging in which they were sold, with all original tags attached and folded up and in the original plastic bag. When trying on clothing, please ensure that you are not wearing any fragrance or deodorant that may leave a scent or mar...
  • What happens when I’ve paid using some points and I want a refund?

    If your order was made using points and you return it for a refund, the points used will be added back to the account. If points were also earned on the order that is being refunded, they will be canceled when the refund is processed.
  • What is your returns address?

    Please send all parcels to: Peaceful Hooligan Ltd PO BOX 3609 Stoke-on-Trent ST3 9EY United Kingdom Our returns department will only accept returns to this address to enable them to correctly handle and process your parcel. you are advised to use a delivery service/ courier who will del...