How do i return an item?

You have 14 calendar days in which to return an item to us. you will receive an invoice with your parcel and on the reverse of this is the returns form. you will need to fill this in accurately with your name, order number, order date and the item you are returning (item description, colour, size and quantity). you will also need to specify whether you want a refund or an exchange. if you require an exchange, you will need to specify on the lower half of the returns form the item you would like instead (stating item name, colour, size and quantity). if you have bought an item in the sale we may no longer have an alternative size available in the style that you originally ordered so you should give us a couple of alternative items that you would like instead so that we can fulfill your request as quickly as possible. if there is a price difference we will contact you with a payment request and as soon as this has been paid we will ship your parcel.

It is your responsibility to ensure that all necessary customs documents and declarations are completed correctly so that your parcel clears uk customs. we will not be held responsible for delays due to missing/ incorrect paperwork/ incorrect declarations/ incorrect goods values being applied to the parcel by you. we will not pay any customs/ duties fees to release your parcel. all charges are your responsibility and we will not provide refunds/ exchanges without the parcel being physically in our possession.

Contact Us

Not finding what you're looking for? Contact Us Directly