How long does it take to process my refund/ exchange?

We endeavour to action your request for a refund/exchange within 48 hours of receiving your parcel.  however, it may take up to 10 working days to process your request during busy periods.

If you have returned an item for an exchange you will receive an email notification with your new item on an invoice. This indicates that your replacement item will be shipped to you within 24 hours.

If you have returned an item for a refund you will receive an email credit note detailing the value of the refund.

Where money has been refunded into a paypal account the funds should be available the same day as the refund was processed.

If you originally paid using a credit/ debit card then the funds will usually be available in your account within 48 hours.

Regardless of which method of payment you used, there may be occasions where the returned funds may take a minimum of 3 working days to clear and be available in your account.