Trouble accessing the website or website not performing correctly

If you're having trouble accessing the website or there are specific functions on the site that are not working for you, we suggest the following:

  1. **Delete your cookies.**A cookie is a small file we store on your computer to let us recognise you next time you visit. On most internet browsers you can delete your cookies using ‘Tools' or ‘History'.
  2. Restart your browser. Once you have deleted the cookies, close and reopen your browser. Then visit the site again, you should be able to do so without problems.
  3. Update your operating system. We suggest you use the latest version of your operating system as over time some incompatibility occurs with older versions.
  4. Contact Us. If you are still having problems, contact us with the following information:
    1. As much detail as possible about the issue
    2. Screenshots of any error message you get
    3. Which web browser you are using (e.g Internet Explorer, Safari, Chrome etc)
    4. What you have done to try to fix it

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